"We incorporated Chat Center in times of pandemic and a lot of uncertainty, where the user began to have doubts and concerns of all kinds before embarking on their trip. The main objective of this action was to help the user and provide a better experience.
The results were very successful, not only did we manage to provide greater support and guidance to the user in such complex times to make a trip, but we also had a direct impact on the conversion rate and revenue from the activation of the chat".