Online stores convert 1 to 3% of their visitors into customers. What happens to the remaining 97 to 99%? A direct and efficient strategy is to offer assistance at the shopping cart. Attending immediately and humanely to the doubt that may arise at that precise moment, can increase your sales significantly.
Encourage cross-selling
Big brands invest heavily in incentivizing cross-shopping or impulse purchases. A human chat can offer the perfect complement to the product chosen by your customer, increasing the average purchase amount of your online business.
Communicate promotions and opportunities
Consumers are tired of receiving offers and promotions in their email or social networks. The best time to communicate opportunities and generate an experience of connection with your brand is when they are in your eCommerce, ready to take advantage of a good offer.
Delivering a personalized support experience
We are more digital, but we are still human, and we like to be assisted and advised by another human. Chat-assisted sales achieve conversion rates that any eCommerce can only dream of. But the most interesting thing is that 63% of customers return to buy in a store that offers human chat assistance.
Identify dissatisfied customers
A dissatisfied customer can become a big problem. Negative reviews and comments on social networks are some examples. Attending them in a human and immediate way, identifying the case and solving it is the best way to turn it into a happy customer.
Evolve to Conversational Commerce in Three Simple Steps
Complete your Knowledge Base
Your knowledge base tells your Agents how to sell your product or service.
Connect your digital channels
You can connect our Chat to your website, eCommerce, WhatsApp and Social Media.
Start selling via Chat 24/7
Your Chatters will attend your visitors immediately 24 hours a day.
Check out what one of the first conversational companies has to say!
"The solution has been very useful for the growth of our E-commerce channel. When we started working 24/7 with Chat Center we realized that there were a lot of people after 8pm that were not being attended to."
Your Chatters are Humans specialized in different industries and trained to sell by Chat.
They will provide the warmth and empathy of a Human being, and will have the ability to understand all conversations, without telling your customers "excuse me, I have not yet been trained to respond to this inquiry."
Connect your website or eCommerce, App, WhatsApp, Facebook, Instagram, MercadoLibre and expand the possibilities of receiving conversations and closing sales.
